CANCELLING FUTURE CABS RIDE

You can cancel a trip at any time before or after you've been matched with a driver.

To cancel before you are matched with a driver:

1. Tap the info bar at the bottom of your screen
2. Tap "Cancel"
3. You'll be asked to confirm. Tap "Yes" or "No"

To cancel before you are matched with a driver:

1. Tap the driver info bar at the bottom of the screen
2. Tap "Cancel Trip"
3. You'll be asked to confirm cancellation
4. A cancellation fee may apply

Once a trip has started, you can end it by notifying your driver that you'd like to be dropped off. The driver will end the trip for you.

If you accidentally cancel a trip while a route to your destination, your driver can still take you to your destination, and then request a fare adjustment.

CANCELLATION FEES

Cancellation fees help ensure more efficiency on the Future Cabs App as well as faster pickups for riders. Cancellation fee amounts differ by city and vehicle option.

You may be charged a cancellation fee in the following situations:

1. You cancel the trip 5+ minutes after your driver accepts the trip. In some cities, you will be charged a fee if you cancel 2+ minutes after your driver accepts the trip.
2. Your driver cancel the trip 5+ minutes after arriving

The fee will be waived in both cases if your driver exceeds the initial ETA by 5 minutes.

INCORRECTLY CHARGED A CANCELLATION FEE

If you believe you were incorrectly charged a cancellation fee on a trip, please drop us a mail. [email protected]