You can cancel a trip at any time before or after you've been matched with a driver.
To cancel before you are matched with a driver:
To cancel before you are matched with a driver:
Once a trip has started, you can end it by notifying your driver that you'd like to be dropped off. The driver will end the trip for you.
If you accidentally cancel a trip while a route to your destination, your driver can still take you to your destination, and then request a fare adjustment.
Cancellation fees help ensure more efficiency on the Future Cabs App as well as faster pickups for riders. Cancellation fee amounts differ by city and vehicle option.
You may be charged a cancellation fee in the following situations:
The fee will be waived in both cases if your driver exceeds the initial ETA by 5 minutes.
If you believe you were incorrectly charged a cancellation fee on a trip, please drop us a mail. [email protected]